Marketing 7/12

Mar 31, 20224 min read

In the post-pandemic world, good CX is your strongest business moat

Until the last decade, customer experience (CX) used to be an esoteric concept limited to the affluent customer base who frequented...

Mar 27, 20228 min read

How to win back lost customers? 5 strategies help you recover from churn

Customers churn for a number of reasons. Here's what you can do to win back their trust and improve your retention revenue.

Aug 17, 20217 min read

The 5 types of customer service (and which one is the best for your business)

Customer service is not the same everywhere—it keeps changing even for a brand over a period of time. And the type of customer service a...